Terms & Conditions

General Provisions

Black Ride Car Service, LLC, located at 13520 Small Mouth Way, Riverview, Florida (USA), facilitates the booking of transportation services through its proprietary online platform, including integrations with third-party tools and mobile applications (collectively, "BR Tools"). The company arranges transportation for users through independent ride service providers ("Transportation Providers" or "TPs") but does not directly provide transportation services. Its role is to coordinate service agreements between users and independent TPs.

These Terms and Conditions govern all service arrangements made through Black Ride Car Service and define the relationship between the user, Black Ride Car Service, and the TP. Any conflicting terms presented by users are not recognized unless explicitly agreed to in writing by company management.

Contractual Relationship

Black Ride Car Service is not a transportation provider nor an agent of any TP. The company acts solely as a facilitator, granting users direct access to services from independent TPs. Agreements between Black Ride Car Service and TPs establish a "contract for the benefit of third parties," giving users enforceable rights to receive transportation services.

The user’s contract is limited to the arrangement of transportation. The total booking cost includes a coordination fee for Black Ride Car Service and payment to the TP for the ride itself.

Booking Confirmation

A contract begins when a user submits a ride request via BR Tools or phone. An acknowledgment of the request is sent by email, followed by a separate booking confirmation, which finalizes the agreement and grants the user the right to receive transportation from the assigned TP.

User Registration

Users must provide accurate and truthful information when registering through BR Tools. Automated, incomplete, or fraudulent registrations are strictly prohibited.

Reservations, Payments, Cancellations, Re-bookings, and No-Shows

Full payment is required at the time of booking to confirm a reservation. Priority scheduling is given to users who complete payment.

Accepted forms of payment include all major credit and debit cards. Cash payments are not accepted, except for optional gratuities.

Additional charges may apply for tolls, extra stops, waiting time, or unforeseen service-related expenses.

Cancellations must be made at least 24 hours prior to pickup for Sedans, SUVs, and Transit Sprinters. A non-refundable cancellation fee of $35 applies. For Transit Sprinters, this fee is $65 or 25%, whichever is greater.

For Stretch Limousines, Party Buses, Limo Sprinters, and Buses, a non-refundable cancellation fee of $200 or 25% of the total fare (whichever is greater) applies. Cancellations made within 24 hours of the scheduled pickup time will be charged 50% of the total fare.

All cancellation requests must be submitted through BR Tools.

A reservation will be marked as a no-show if the user is unreachable within 30 minutes of the scheduled pickup time (60 minutes for airport or train station pickups).

Complimentary waiting periods are: 60 minutes for airport or train station pickups and 15 minutes for all other pickup locations. Waiting time beyond these grace periods is charged per minute.

Failure to appear without prior notice will result in a full charge for the reserved service.

Reservation changes must be requested at least three hours before the scheduled pickup. Rebookings are treated as new reservations and may be subject to original cancellation terms.

Requests for changes or re-bookings can be submitted by phone, email, or through the Black Ride Car Service website.

Passenger Conduct and Vehicle Policies

Passengers must comply with all applicable traffic laws and follow the Transportation Provider's instructions during the ride.

Smoking is strictly prohibited in all vehicles.

Food consumption is discouraged. Alcoholic beverages may be permitted only with prior written approval.

Cleaning fees may be charged for spills, stains, or any damage caused by passengers.

Pricing, Payments, and Additional Fees

Pricing is based on the selected vehicle class, route, and any requested service add-ons.

Additional charges may apply for extra mileage, extended ride time, or waiting beyond the complimentary period. Hourly bookings include a mileage cap; exceeding this cap will incur extra fees.

SMS/Text Messaging Terms

By opting in to receive SMS messages from BLACKRIDE CAR SERVICE, you agree to the following terms:

Description of SMS Use Cases:

BLACKRIDE CAR SERVICE uses SMS messaging to communicate with customers regarding:

• Booking confirmations and ride reminders
• Driver arrival and status notifications
• Service updates, schedule changes, or cancellations
• Promotional offers and discounts (with your opt-in consent)
• Customer service communications and follow-ups

Opt-Out Instructions:

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from BLACKRIDE CAR SERVICE unless you re-subscribe. You may also opt out by contacting us directly at (813) 524-0988 or info@blackridecarservice.com.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies; you may receive up to 10 messages per month. BLACKRIDE CAR SERVICE is not responsible for any charges imposed by your wireless carrier.

Carrier Liability Disclaimer:

Wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and U.S. Cellular, are not liable for delayed or undelivered messages. BLACKRIDE CAR SERVICE is not responsible for messages that are not received due to carrier network issues, device incompatibility, or incorrect phone numbers provided by the user.

Customer Support:

For help with SMS messaging, reply HELP to any text message or contact us:

• Phone: (813) 524-0988
• Email: info@blackridecarservice.com

Age Restriction

Our services and SMS messaging program are intended for individuals who are at least 18 years of age. By using our services and opting in to receive SMS messages, you confirm that you are at least 18 years old. We do not knowingly collect information from or send messages to individuals under 18.

Liability

Black Ride Car Service is not liable for damages, losses, or injuries unless they result from gross negligence or willful misconduct.

Transportation Providers and their drivers are independent contractors and are not employees of Black Ride Car Service.

The company is not responsible for any lost, stolen, or damaged personal items.

Black Ride Car Service does not guarantee the accuracy of content presented within BR Tools. The company is not liable for content-related errors unless caused by gross negligence or intent.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy for full details.

Contact Information

If you have questions about these Terms of Service, please contact us:

BLACKRIDE CAR SERVICE, LLC
13520 Small Mouth Way, Riverview, FL 33569
Website: www.BlackRideCarService.com
Email: info@blackridecarservice.com
Phone: (813) 524-0988