Privacy Policy

Effective Date: January 1, 2025 | Last Updated: May 1, 2025

Introduction

BLACKRIDE CAR SERVICE, LLC ("Company," "we," "us," or "our"), located at 13520 Small Mouth Way, Riverview, FL 33569, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, website (blackridecarservice.com), and any related mobile applications.

By using our services, submitting a quote request, or providing your personal information, you agree to the terms outlined in this Privacy Policy.

What Information We Collect

We collect the following types of personal information:

Information You Provide Directly:

Full name
Email address
Phone number (including mobile number)
Pickup and drop-off addresses
Service type, date, and time preferences
Number of passengers
Vehicle preference
Payment and billing information
Travel preferences and special requests
Communications you send to us (email, phone, SMS)

Information Collected Automatically:

IP address
Browser type and version
Device type, operating system, and unique device identifiers
Pages viewed, time spent on pages, and navigation paths
Referring website or source
Geographic location (approximate, based on IP)

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your transportation requests and bookings
To communicate with you about your bookings via email, phone, or SMS
To send booking confirmations, ride reminders, and receipts
To send driver arrival and status notifications via SMS
To provide customer support and respond to inquiries
To improve our services, website, and user experience
To send promotional communications and offers (only with your explicit consent)
To comply with legal obligations and enforce our terms
To prevent fraud and ensure the security of our platform

SMS/Text Messaging Opt-In and Consent

By providing your mobile phone number and checking the SMS consent box on our quote request form, you expressly consent to receive SMS/text messages from BLACKRIDE CAR SERVICE. Your opt-in consent is collected through our online quote request form at blackridecarservice.com.

Types of SMS messages you may receive:

Booking confirmations and reminders
Driver arrival and status notifications
Service updates, changes, or cancellations
Promotional offers and discounts (if you opt in)

Important SMS disclosures:

Message frequency varies; you may receive up to 10 messages per month
Message and data rates may apply depending on your carrier and plan
You can opt out at any time by replying STOP to any message
For help, reply HELP to any message or call us at (813) 524-0988
Consent to receive SMS is not required as a condition of purchasing any services
SMS opt-in consent and phone numbers will NOT be shared with or sold to third parties or affiliates for marketing or promotional purposes

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

We do not share, sell, rent, or disclose your mobile phone number or any personal information collected through SMS opt-in to third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely by BLACKRIDE CAR SERVICE for the purposes described in this Privacy Policy.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Transportation Providers: We share necessary ride details (name, phone, pickup/dropoff locations) with independent chauffeurs and transportation providers to fulfill your booking
Payment Processors: We share billing information with Stripe and Square to process payments securely
Service Providers: We may share information with vendors who assist with email delivery, SMS messaging, website hosting, and analytics, subject to confidentiality agreements
Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect our rights, safety, or property

Cookies and Tracking Practices

Our website uses cookies and similar tracking technologies to improve your experience. These include:

Essential Cookies: Required for website functionality (e.g., session management, form submissions)
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Vercel Analytics)
Advertising Cookies: Used for targeted advertising and campaign tracking (e.g., Google Ads, Meta Pixel)

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. We may also use pixel tags, web beacons, and similar technologies to collect usage data.

Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted through our website
Secure payment processing through PCI-compliant providers (Stripe, Square)
Access controls to limit employee access to personal data on a need-to-know basis
Regular security reviews and updates to our systems
Secure storage of personal data on encrypted servers

While we take reasonable precautions to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify affected users promptly in the event of a data breach as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
Right to Opt Out: Opt out of marketing emails and promotional SMS messages at any time
Right to Withdraw Consent: Withdraw your consent for SMS messaging by replying STOP at any time
Right to Data Portability: Request your data in a commonly used, machine-readable format
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at info@blackridecarservice.com or call (813) 524-0988. We will respond to your request within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining business records, and complying with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

BLACKRIDE CAR SERVICE, LLC
13520 Small Mouth Way, Riverview, FL 33569
Phone: (813) 524-0988
Email: info@blackridecarservice.com
Website: www.blackridecarservice.com

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